Help | MyLife

MyLife.com

Frequently Asked Questions

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General Inquiries
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General Inquiries

1. What is MyLife.com^®?
2. Why do I have a listing on MyLife.com^® if I never joined?
3. What is the difference between a MyLife.com^® member profile and a MyLife.com^® public listing?
4. How do I claim a listing?
5. What types of payments does MyLife.com^® accept?
6. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
7. How am I billed?
8. Why would I purchase an annual subscription versus a monthly subscription?
9. Why was I billed for another term?
10. How do I disable my auto-renewal feature?
11. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
12. I clicked “unsubscribe”. Why am I still being billed?
13. How do I delete/remove my free account?
14. Does MyLife.com^® have someone I can talk to about removing my profile?
15. How do I unsubscribe from receiving emails?
16. How do I edit the information contained in my profile?
17. Does MyLife.com^® sell my information?
18. Why can’t I validate my email address?
19. Why can’t I log in?
20. I forgot my username and password.
21. Can I edit my email or contact address?
22. Can I be sure that the email I sent via MyLife.com^® was received?
23. How do I add photos to my profile?
24. How do I add, edit or remove the main school in my profile?
25. How do I contact Customer Care?

1. What is MyLife.com^®?
We all have many different kinds of relationships in our lives, both personal and professional. Unfortunately, between growing demands on our time and our increased mobility as a culture, it can be easy to lose touch.

MyLife.com^® helps you find people from any time in your life, no matter where they are – all in one place. Whether you’re trying to find your friends, reconnect with a lost loved one, stay in contact with family, or keep track of the dozens of other relationships you’ve created along the way, MyLife.com^® is here to help you do it. MyLife.com^® is the most effective and efficient way to find everyone in your life.

With the industry’s most powerful online and offline people-search capabilities, a database of 750 million profiles, and advanced tools to help you find anyone, anywhere across the web, MyLife.com^® is the most effective and efficient way for you to locate and keep track of everyone in your life. Our mission at MyLife.com^® is simple: to provide the most comprehensive people-search service, so we can help you easily find and stay connected with friends, family, loved ones, and colleagues. MyLife.com^® is the go-to people-search site, delivering accurate results and making staying connected easy.

If you would like to know more, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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2. Why do I have a listing on MyLife.com^® if I never joined?
The information in these listings comes from a variety of records in the public domain and is already accessible to anyone who may be trying to reconnect with you. MyLife.com^® has simply assembled a listing on your behalf with all the information in an easy-to-read format so people can reconnect with you.

Here at MyLife.com^®, we’re committed to protecting your privacy. To claim your public listing and control your information, return to the profile and click the "This is Me" link. You’ll be taken through the steps to claim this profile.

You can also contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.
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3. What is the difference between a MyLife.com^® member profile and a MyLife.com^® public listing?
A MyLife.com^® member profile is created by someone who has registered with the MyLife.com^® website, and consists of personally-submitted profile information. A public listing is one that has been created by MyLife.com^® using public domain information.

If you find a public listing that you believe is yours, click on the "Is This You?" or "This is Me" link. This link will take you to a claiming page. Once your identity is verified, you will be given full control of your profile and can edit it as you wish. We suggest merging this information with your existing MyLife.com^® profile.

If you need additional assistance or have further questions, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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4. How do I claim a listing?
If you find a public listing that you believe is yours, you can claim it and merge the information with your existing MyLife.com^® profile.

To claim your listing, please complete these steps:
1. Go to the listing
2. Click the "This Is Me" link in the top right hand side of the listing
3. Click the “YES, this is me!” button on the pop up screen that comes up.

Follow the instructions in the form that pops up to verify that this is your profile.

As your privacy is a top concern for us at MyLife.com^®, we have Customer Care representatives available to further assist you with any questions about your profile.

You can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.
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5. What types of payments does MyLife.com^® accept?
For all of our services, we accept most major credit and debit cards, including Visa, MasterCard, Discover, and American Express, as well as payments through PayPal.

If paying with a check or money order, please make it payable to MyLife.com^®, and mail the payment to:

MyLife.com
914 Westwood Blvd #517
Los Angeles, CA 90024-2905

Please include the following information with your check or money order:

1. The email address associated with your MyLife.com^® profile.
2. A phone number where you can be reached should we encounter a problem.
3. The name of the service you wish to purchase (e.g., People Search).
4. The full payment for the term purchased (e.g., 12 months or 1 month).

If you need additional assistance or have further questions, please feel free to contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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6. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
To check the status of your subscription through TrialPay, please email their Customer Service at: https://www.trialpay.com/support/contactus/.

In order for them to process your request quickly, please provide as much information as possible, including:

1. Your email address or username for MyLife.com^®
2. The email address you registered under on TakeOneGetOne.com or TrialPay.com
3. The offer you have completed

7. How am I billed?
All paid/premium MyLife.com^® accounts are billed up-front to guarantee uninterrupted service throughout your selected term. This ensures only one billing per term and complete access to the selected service until the expiration date. All MyLife.com^® subscriptions are set to automatically renew at the end of their term.

If you would like to disable your automatic renewal, please contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

Note: If you paid for your subscription with PayPal and wish to cancel, you will also need to contact PayPal to disable their billing process and ensure no future charges. Please contact PayPal Customer Service at (888) 221-1161 for additional assistance.

8. Why would I purchase an annual subscription versus a monthly subscription?
Paid/premium subscriptions are a great way to get started locating and managing your public records across the web. Monthly subscriptions are popular with many MyLife.com^® members, but annual subscriptions provide the best value, allowing annual subscribers to save more money than monthly subscribers.

All paid/premium subscriptions allow unlimited access to your MyLife.com^® profile, enabling you to control your identity and receive updates whenever new public records containing your information appear on the web.

If you need assistance signing up or have further questions, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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9. Why was I billed for another term?
To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term.

If you would prefer not to automatically renew, please contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

10. How do I disable my auto-renewal feature?

You may disable your auto-renewal feature by contacting our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

Once completed, you will continue to have access to the MyLife.com^® paid/premium features you have paid for until your account expires at the end of your original term.

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11. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
MyLife.com^® offers you the flexibility to cancel your subscription by disabling your automatic renewal. Once this feature is disabled, you may enjoy your paid/premium benefits until the term expires.

You may disable your auto-renewal feature by contacting our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

If you would also like to delete/remove your profile completely from MyLife.com^®, please follow these steps:

1. Click the "My Account" button
2. Click on the “Delete Account” button.
3. Read the deletion information and click “yes”.

12. I clicked "unsubscribe". Why am I still being billed?
MyLife.com^® offers you the flexibility to unsubscribe from email notifications anytime by simply clicking the "unsubscribe" link located at the bottom of every email, or by changing your email settings in your MyLife.com^® account. However, unsubscribing will not turn off your automatic renewal feature.

To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term. If you would prefer not to automatically renew, please contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

13. How do I delete/remove my free account?
MyLife.com^® offers you the flexibility to delete your account at any time, either by completing our online deletion form or by calling our Customer Care center.

To delete your information online, please follow these steps:

1. Log in to MyLife.com^® with your registered email address or username and password.
2. Click your name toward the top right-hand corner of the page, in between "My Memberships" and "Mobile".
3. Click the "My Account" button.
4. Click on the "Delete Account" button.
5. Read the deletion information and click ”Yes”.

Deleted accounts should be removed from public view within 10 business days of the request. After deletion, it may take up to 2 weeks for you to stop receiving MyLife.com^® emails, as some may have already been prepared for delivery.

Your membership can also be deleted by calling our toll-free number. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

You can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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14. Does MyLife.com^® have someone I can talk to about removing my profile?
Yes. As your privacy is a top concern for us at MyLife.com^®, we have dedicated a team to handle all removal requests. The best way for us to address your concerns is via the telephone.

15. How do I unsubscribe from receiving emails?
You can customize which alerts you receive. To change these settings, please log in to your account and follow these steps:

1. Click on your first name, at the top-right corner between "My Memberships" and "Mobile".
2. Click the "My Account" tab.
3. Click the "Email Notification Settings" link.
4. Choose your preferred settings.
5. Click on "Save" when finished.

If you need additional assistance with your e-mail settings, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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16. How do I edit the information contained in my profile?
To update your profile information, please follow these steps:

1.    Log in to your MyLife.com^® account with your registered email address or username and password.
2.    Click the "Edit Profile" link on the right-hand side of your profile.
3.    Select the area of your profile you wish to edit from the left-hand menu (General, Contact Info, Career, etc.).
4.    Enter the new contact information in the appropriate fields.
5.    Scroll to the bottom of the page and click "Save”.

To update your contacts and relatives/associates, please follow these steps:

1. Log in to your MyLife.com^® account with your registered email address or username and password.
2. Click the "Home" button on the top left-hand side.
3. Scroll down to the section you want to edit and click the blue "Edit" link to the far right of that section.
4. Enter the new contact information in the appropriate fields.
5. Scroll to the bottom of the page and click "Save".

If you need additional assistance with your profile, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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17. Does MyLife.com^® sell my information?
MyLife.com^® does not sell any of your private information. The information contained within the public listings on our site is taken from publicly available sources and simply aggregated into a profile on the MyLife.com^® site. This listing is available to be claimed and/or removed, upon verification that you are the owner of the information.

As your privacy is a top concern for us at MyLife.com^®, we have Customer Care representatives available to further assist you with questions about your profile.

You can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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18. Why can’t I validate my email address?
There are a few reasons why this could be happening. It may indicate that the validation email, sent at the time of account setup, could not be delivered. It may also indicate that your Internet Service Provider (ISP) is blocking emails from MyLife.com^®.

Please try the following steps to complete the validation process:

When presented with the option to supply a different email address, enter an alternate email address that you may have.

1. Log in to your MyLife.com^® account with your registered email address or username and password.
2. Click on the "Edit Profile" link which is directly across from where your name and age are listed.
3. On the left-hand side, click on the link below your photo that reads "Contact Info".
4. Update your primary email address to your alternate email; then click "Save" or "Save and Share" to save your changes.
If you do not have an alternate email address, please add mylife@mail.mylife-inc.com to your address book or safe list to avoid missing our emails.

19. Why can’t I log in?
In order to provide you with the best assistance, please review these common solutions.

Did you forget your username and password?
o If you have forgotten your username or password, please click here: http://www.MyLife.com/forgotUsername.pub
Are you using the same email address?
o For privacy reasons, we cannot update your email address unless you can confirm the address currently listed in your profile. If you have forgotten your username and password and do not have access to the old email address or cannot remember what it was, please contact Customer Care toll-free at 888-704-1900 for additional help.

Is your username and password combination invalid?
o Make sure everything is spelled correctly
o Do not insert an empty space after your username or password

o If both are typed correctly, your account might be inactive or your information may be incorrect.

Did you confirm your personal email address by responding to our validation email?
o To ensure that you have ownership of the email you have entered in your MyLife.com^® profile, you must confirm the validation email that MyLife.com^® sends to your personal account. Some Internet Service Providers (ISPs) – such as NetZero, Juno, OptOnline, and Bellsouth – might be blocking this email. Your anti-spyware or Internet browser settings might also be doing the same.

Are cookies turned off in your browser?
o Verify that your browser settings and any other security software allow cookies to be saved. The cookie carries your login information.

Are you accessing MyLife.com^® through a personal or corporate firewall?
o Corporate firewalls may be set to block cookies, so no matter how you configure your computer, you may still not have full access to MyLife.com^®.

Personal firewalls can usually be set to various security levels, where you can control the settings. Check the help section in your personal firewall for instructions. Try logging in from another computer that does not have the same security protection; if it works, then the account is working properly and it is a security setting causing the problem.

We can help you troubleshoot any of these situations. Customer Care representatives are available to help diagnose and fix your issue.

You can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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20. I forgot my username and password.
If you forget your log-in information, we have two recovery options for you to choose between:

1. To request your username and password online, please go to the "Login" location on MyLife.com^®. Click on the “If you have forgotten your username or password” link. We will immediately email the username and password to the email address associated to your registered account.

To avoid missing the emails we send you, please add mylife@mail.mylife-inc.com to your address book or safe list.

2. You can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900 to request that a password reset e-mail be sent. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.

After updating your password, we recommend that you add your other social networks like Facebook, Twitter, or LinkedIn. This increases your chances of being found by other MyLife.com^® members. You can also add your email account (Gmail, Yahoo, and more), and make one visit to MyLife.com^® whenever you want to see all of your connections in one place.
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21. Can I edit my email or contact address?
To update or edit your email or contact address, as well as any other profile information, please follow these steps:

1. Log in to your MyLife.com^® account with your registered email address or username and password.
2. Click your first name at the top right corner next to "My Memberships" and "Mobile" and choose "My Account".
3. Click the "Edit My Profile" link in the center column.
4. Enter the new contact information in the appropriate fields.
5. Scroll to the bottom of the page and click "Save" or "Save and Share."

If your address does not use a zip code, the system will accept some other address codes, such as Canadian postal codes.

If you need additional assistance with your address updates, please feel free to contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.
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22. Can I be sure that the email I sent via MyLife.com^® was received?
When you send a message to another member through the MyLife.com^® email system, MyLife.com^® sends a notification email to the recipient’s registered email address, informing them that a message is awaiting them in their MyLife.com^® inbox.

If you sent an email to someone with a public listing, the email is attached to that listing, waiting for the owner to claim it. Once he or she claims their public listing, they will be able to read the email you sent.

There may be different reasons why the recipient has not yet responded. Some members might not have read the notification email, or do not have a current email address on their MyLife.com^® profile.

If you need additional assistance, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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23. How do I add photos to my profile?
MyLife.com^®‘s easy-to-use photo uploading process gives you the ability to share what you look like now and then. You can upload JPG, JPEG and GIF files, with a maximum size of 3MB per photo.

To upload photos to your profile, please follow these steps:

1. Click the “Home” tab to the top left-hand side of the page.
2. Select the “Add Photos” link below your name and age.
3. To upload your photos into the “My Photos” album, select “Next” –or–
To create a new album, input your album name and select “Create”.
4. Select the album you would like to upload your picture to and select “Next”.
5. Click the "Browse" button and a box will appear. Choose the photo you wish to upload from your computer, double-click it, and then click the "Upload Photos!" button.

While the photo is uploading, another box will come up so that you can continue to add as many photos as you like. When you’re done uploading, click the "Done" link.

If you need further assistance, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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24. How do I add, edit, or remove the main school in my profile?
Your main school is the first school in your profile and the one at which you are listed as a member of your class. After you have listed a main school, you cannot remove it, but you can exchange it for another main school.

If the school you want as your new main school is already listed in your profile as an Alumni Watch (not the main school), please remove it first by following these steps:

1. Click the “Go” button beside the Alumni Watch school; on the page that opens, click the “Remove School” button near the bottom right-hand side of the page.
2. Click “Yes” to confirm that you want to delete the school. This frees up the school so that you can now join it. Return to your home page.

To edit your main school, please follow these steps:

1. Log in to your MyLife.com^® account with your register email address or username and password.
2. On your home page below your name, click the “Edit Profile” link.
3. Click the "Schools" tab on the left. This opens the High School page. Choose the state, city, and the name of the school you want to be your new main school.
4. Click "Save" or "Save & Share" to retain your new school.

25. How do I contact Customer Care?
Please contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900 or by sending an inquiry to support@mylife.com.Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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People Search

1. What is People Search?
2. How can I find people with People Search?
3. How does Search Scout work?
4. How am I notified if MyLife.com^® finds who I am looking for?
5. How do I remove my saved/active searches?
6. I found who I was looking for and want to share my story.
7. Do you provide email addresses?
8. How do I remove my public listing?
9. What types of payments does MyLife.com^® accept?
10. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
11. How am I billed?
12. Why would I purchase an annual subscription versus a monthly subscription?
13. Why was I billed for another term?
14. How do I disable my auto-renewal feature and cancel my account?
15. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
16. I clicked “unsubscribe”. Why am I still being billed?

1. What is People Search?
With a People Search subscription, you can conduct unlimited personal and classmate searches, obtain up to 50 phone numbers and addresses per calendar year, send and receive messages through our database, and reconnect with people from your past.

Our Search Scout feature will search the internet 24/7 to find and relay the most up to date phone numbers, addresses and work information for the person you are looking to get in touch with. Ongoing alerts will keep you up to date with all of your saved searches. Search over 700 million profiles and access school and work info while connecting with anyone from your past. Reconnecting has never been easier!

2. How can I find people with People Search?
The process of searching for people on MyLife.com^® is easy. We offer the ability to search for everyone in your life using our unique People Search tool.

To get started, please follow these steps:

Use the search bar at the top of nearly every MyLife.com^® page
Enter the person’s first and last name, approximate age, and last known location. (You can also search by a person’s email address, high school, college, or the company where they work.)

If you are a paid/premium member, you may also send an email using MyLife.com^®‘s email system to any member you find. This makes reconnecting with friends and family easy.

3. How does Search Scout work?
Our Search Scout feature scours the internet 24/7, even when you’re offline, to locate the most up-to-date phone numbers, addresses, and work information on each person you have an active search for. Once new information has been found, the Search Scout will notify you of this update with an orange notification stating "New" next to the saved search for that individual. Results are continuously updated as long as the search for that individual remains active.

4. How am I notified if MyLife.com^® finds who I am looking for?
When new information is found on the individual that you are looking for, an orange notification with the numeric amount of new results will be displayed at the top-left corner of your MyLife.com^® profile where it says "My Searches". By clicking on "My Searches", you will be able to see which person the new results are for. Click to view the results. Once your results load, you can view their full profile, send a message, or obtain a phone number/address to get in contact. Results are continuously updated as long as the search remains active.

5. How do I remove my saved/active searches?
Your MyLife.com^® account is very versatile and your past searches can be removed at any time. Once your searches are deleted, they will no longer appear on your "My Searches" page. Keep in mind that, if a new member joins MyLife.com^® after you have removed his or her name from your active searches, you will not be notified.

To delete your saved/active searches, please follow these steps:

Log in to your MyLife.com^® account with your registered email address or username and password.
Click on the "My Searches" link at the top left-hand side of your home page.
A list of all your searches will show under "My Searches".
To remove an active search, click on the "X" button to delete.
Click “Yes” to confirm the change.

6. I found who I was looking for and want to share my story.
At MyLife.com^®, we love to hear your success stories. Simply call our toll-free customer care line at (888) 704-1900; our representatives will be more than happy to listen to and record your story so that we can share your success with others. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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7. Do you provide email addresses?
Due to our Privacy Policy, we do not provide email addresses of MyLife.com^® members. You may use the MyLife.com^® internal mail system to send messages to any MyLife.com^® member.

Your email is delivered directly to the other member’s mailbox without leaving the MyLife.com^® system. Whenever you send a message to another member through the MyLife.com^® messaging system, MyLife.com^® sends a notification email to the recipient’s registered email address, informing them that a message is awaiting them in their MyLife.com^® inbox.

If you have additional questions about messaging, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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8. How do I remove my public listing?
We understand the importance of your removal request. Because of the sensitive nature of your personal information, we need to reasonably determine that the listing belongs to you.

In order to do this we ask for personal information that is not viewable on the MyLife.com^® listing. We already have this information in our database, and only use it for verification purposes. Once we receive this additional information we should be able to remove your information.

To provide verification information and remove your public listing, please choose one of these methods:

1. If you would like to remove your public listing using our website, please return to your public listing using the Member Directory, then follow these steps:

1. Click the "This Is Me" link.
2. Click the "If you like to opt out of this service, click here" link (below the “Yes, this is me” link).
3. An electronic form will prompt you to provide your personal information, including current contact information and 2 former addresses.
4. Please fill out the form completely and select "submit form".
Once your request is received, it may take up to 10 business days for your public listing to be removed from our database and member directory listings.

2. If you would like to remove your public listing by phone, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900 to process a removal of information. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.
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9. What types of payments does MyLife.com^® accept?
For all of our services, we accept most major credit and debit cards, including Visa, MasterCard, Discover, and American Express, as well as payments through PayPal.

If paying with a check or money order, please make it payable to MyLife.com^®, and mail the payment to:

MyLife.com
914 Westwood Blvd #517
Los Angeles, CA 90024-2905

Please include the following information with your check or money order:

10. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
To check the status of your subscription through TrialPay, please email their Customer Service at: https://www.trialpay.com/support/contactus/.

In order for them to process your request quickly, please provide as much information as possible, including:

1. Your email address or username for MyLife.com^®
2. The email address you registered under on TakeOneGetOne.com or TrialPay.com
3. The offer you have completed

11. How am I billed?
All paid/premium MyLife.com^® accounts are billed up-front to guarantee uninterrupted service throughout your selected term. This ensures only one billing per term and complete access to the selected service until the expiration date. All MyLife.com^® subscriptions are set to automatically renew at the end of their term.

12. Why would I purchase an annual subscription versus a monthly subscription?
Paid/premium subscriptions are a great way to get started locating and managing your public records across the web. Monthly subscriptions are popular with many MyLife.com^® members, but annual subscriptions provide the best value, allowing annual subscribers to save more money than monthly subscribers.

13. Why was I billed for another term?
To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term.

14. How do I disable my auto-renewal feature?
You may disable your auto-renewal feature by contacting our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

Once completed, you will continue to have access to the MyLife.com^® paid/premium features you have paid for until your account expires at the end of your original term.

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15. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
MyLife.com^® offers you the flexibility to cancel your subscription by disabling your automatic renewal. Once this feature is disabled, you may enjoy your paid/premium benefits until the term expires.

If you would also like to delete/remove your profile completely from MyLife.com^®, please follow these steps:

1. Click the "My Account" button
2. Click on the “Delete Account” button.
3. Read the deletion information and click “yes”.

16. I clicked "unsubscribe". Why am I still being billed?
MyLife.com^® offers you the flexibility to unsubscribe from email notifications anytime by simply clicking the "unsubscribe" link located at the bottom of every email, or by changing your email settings in your MyLife.com^® account. However, unsubscribing will not turn off your automatic renewal feature.

Who’s Searching For You^®

1. What is Who’s Searching for You^®?
2. I received an email that someone searched for me. Why can’t I see who it is?
3. What is Search Spy?
4. How do I delete searches for me?
5. How can I prevent my profile or information from coming up in web searches?
6. Can other members view my personal email address?
7. Can I delete myself from another member’s My Contacts list?
8. What types of payments does MyLife.com^® accept?
9. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
10. How am I billed?
11. Why would I purchase an annual subscription versus a monthly subscription?
12. Why was I billed for another term?
13. How do I disable my auto-renewal feature?
14. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
15. I clicked “unsubscribe”. Why am I still being billed?

1. What is Who’s Searching for You®?
When another MyLife.com^® member searches for someone with your name, who is within 5 years of your age, a Who’s Searching for You® alert is activated. You can view the results directly as a paid/premium member. Just click the number count by the Who’s Searching for You® section of your home page.

The person conducting the search may be someone you know, or it may be someone searching for another person with your same name.

2. I received an email that someone searched for me. Why can’t I see who it is?
If you received an alert that someone searched for you, then someone on MyLife.com^® has conducted a search for your first and last name, approximate age, and approximate location.

With a free membership to MyLife.com^®, you will be able to view basic information such as the gender, age range, and approximate location of the member who conducted the search. If you wish to find out specific details of Who’s Searching for You®, go to your Home Page, click on the link, and upgrade to a paid/premium Who’s Searching for You® subscription.

If you are a paid/premium Who’s Searching for You® member and no new results are displayed, it is possible that the member who conducted the search has deleted it between the time the alert was sent and the time you checked your results. Only active searches are displayed on your Who’s Searching for You® page.

3. What is Search Spy?
MyLife.com^®‘s Search Spy feature allows you to see who has been searching for other people. Simply go to the profile of the individual in question, and the members who have viewed their profile will be displayed.

4. How do I delete searches for me?
At this time, you cannot delete searches conducted by other MyLife.com^® users. The search will remain in your Who’s Searching for You® results until the person who conducted the search deletes that search from their search history. You may only delete searches you have listed in your own search history.

5. How can I prevent my profile or information from coming up in web searches?
If you would like to remove your public listing from MyLife.com^®, return to your public listing the same way you initially came across it. Click the "Is This You?" or “This is Me” link, and follow the steps to opt out from there. It may take up to 10 business days for your public listing to be removed from our database and member directory listings.

In addition, we do have the ability to remove your listing or information from other people-search services, public-records databases, and online search engines. This can be accomplished with a subscription to Profile Remover. You will need to fill out your information under My Identity Monitor and/or upload a photo ID. Please note that a photo ID is sometimes required to remove your records from certain websites.

As your privacy is a top concern for us at MyLife.com^®, we have Customer Care representatives available to further assist you with any questions you may have about your profile.

You can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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6. Can other members view my personal email address?
Your personal email address cannot be seen by other members of MyLife.com^®. MyLife.com^® will always adhere to our Privacy Policy and will never release any information pertaining to a MyLife.com^® account to anyone other than the account owner.

As your privacy is a top concern for us at MyLife.com^®, we have Customer Care representatives available to further assist you with any questions about your profile.

You can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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7. Can I delete myself from another member’s My Contacts list?
Yes, you can remove yourself from someone else’s My Contacts list. There are two methods to accomplish this:

1. You can message the other member and request to be removed.
2. You can contact Customer Care to have it removed.

8. What types of payments does MyLife.com^® accept?
For all of our services, we accept most major credit and debit cards, including Visa, MasterCard, Discover, and American Express, as well as payments through PayPal.

If paying with a check or money order, please make it payable to MyLife.com^®, and mail the payment to:

MyLife.com
914 Westwood Blvd #517
Los Angeles, CA 90024-2905

Please include the following information with your check or money order:

1. The email address associated with your MyLife.com^® profile.
2. A phone number where you can be reached should we encounter a problem.
3. The name of the service you wish to purchase (e.g., Who’s Searching for You®).
4. The full payment for the term purchased (e.g., 12 months or 1 month).

9. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
To check the status of your subscription through TrialPay, please email their Customer Service at: https://www.trialpay.com/support/contactus/.

In order for them to process your request quickly, please provide as much information as possible, including:

1. Your email address or username for MyLife.com^®
2. The email address you registered under on TakeOneGetOne.com or TrialPay.com
3. The offer you have completed

10. How am I billed?
All paid/premium MyLife.com^® accounts are billed up-front to guarantee uninterrupted service throughout your selected term. This ensures only one billing per term and complete access to the selected service until the expiration date. All MyLife.com^® subscriptions are set to automatically renew at the end of their term.

11. Why would I purchase an annual subscription versus a monthly subscription?
Paid/premium subscriptions are a great way to get started locating and managing your public records across the web. Monthly subscriptions are popular with many MyLife.com^® members, but annual subscriptions provide the best value, allowing annual subscribers to save more money than monthly subscribers.

12. Why was I billed for another term?
To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term.

13. How do I disable my auto-renewal feature?
You may disable your auto-renewal feature by contacting our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

Once completed, you will continue to have access to the MyLife.com^® paid/premium features you have paid for until your account expires at the end of your original term.

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14. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
MyLife.com^® offers you the flexibility to cancel your subscription by disabling your automatic renewal. Once this feature is disabled, you may enjoy your paid/premium benefits until the term expires.

If you would also like to delete/remove your profile completely from MyLife.com^®, please follow these steps:

1. Click the "My Account" button
2. Click on the “Delete Account” button.
3. Read the deletion information and click “yes”.

15. I clicked "unsubscribe". Why am I still being billed?
MyLife.com^® offers you the flexibility to unsubscribe from email notifications anytime by simply clicking the "unsubscribe" link located at the bottom of every email, or by changing your email settings in your MyLife.com^® account. However, unsubscribing will not turn off your automatic renewal feature.

QuickMatch Singles

1. What is QuickMatch Singles?
2. What are my matches based on?
3. How many times can I take the compatibility quiz?
4. How can I contact my matches?
5. How can I edit my singles profile?
6. How do you determine the location of my matches?
7. How do I remove my profile from the dating portion of MyLife.com^®?
8. What types of payments does MyLife.com^® accept?
9. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
10. How am I billed?
11. Why would I purchase an annual subscription versus a monthly subscription?
12. Why was I billed for another term?
13. How do I disable my auto-renewal feature?
14. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
15. I clicked “unsubscribe”. Why am I still being billed?

1. What is QuickMatch Singles?
A QuickMatch Singles subscription allows you to connect with singles within 101 miles of your zip code. You may take a free compatibility quiz prior to subscribing that will help pair you with someone who has similar interests and ideology. You can also compose your own biography for the singles profile.

By selecting specific criteria, you can view matches based on age, distance, height, lifestyle, compatibility, and ethnicity to help you find your perfect match!

2. What are my matches based on?
All matches are based on the criteria that you enter into your MyLife.com^® compatibility quiz, as well as any preferences you set in terms of location, age, height, lifestyle, ethnicity, and distance. You can also filter your results depending upon whether or not the person has a photo posted. You have the ability to modify any of these preferences at any time, as many times as you would like.

3. How many times can I take the compatibility quiz?
To connect you with your best possible matches, MyLife.com^® allows you to retake the compatibility quiz as many times as you’d like. Simply log in to your MyLife.com^® profile, click on the "Singles" link in the top-center of your profile, and click on "Retake Quiz". Your new matches will be displayed as soon as you complete the quiz!

4. How can I contact my matches?
MyLife.com^® has multiple ways for you to get in contact with your matches. Sending a flirt lets the other person know that you are interested in getting to know them without having to write your own message. You can also send a personal message to your match or request more information about them and correspond through the website.

5. How can I edit my singles profile?
MyLife.com^® offers you the flexibility of building your own singles profile to ensure that you are paired with the best possible matches.

To edit your singles profile, log in to your MyLife.com^® account, click on the "Singles" link in the top-center of your profile, and select the "Edit singles profile" link.

Adding a photo to your profile greatly increases your chances of connecting with another member. By filling out the biography portion of the profile, you will be able to clearly express your thoughts and interests, and ensure better matches.

6. How do you determine the location of my matches?
After completing your singles profile, matches will initially be generated based on a 101-mile radius from your MyLife.com^® profile’s zip code. You can refine your matches by clicking the "Distance" link on the left-hand side of your singles results and choosing the radius you would like your matches to fall within.

7. How do I remove my profile from being listed in the dating portion of MyLife.com^®?
If you no longer wish to be listed in the dating portion of our site, please log in to your MyLife.com^® profile and follow the steps below:

Click your name toward the top right-hand corner of the page, in between “My Memberships” and “Mobile”.
Click the “My Account” button.
Click the “Edit Profile” link.
Under “General Information”, uncheck the box labeled "Singles".
Click the "Save" button located at the bottom left of the page.

Once you click "Save", your profile will no longer appear as a result in the dating portion of MyLife.com^®.

If paying with a check or money order, please make it payable to MyLife.com^®, and mail the payment to:

MyLife.com
914 Westwood Blvd #517
Los Angeles, CA 90024-2905

Please include the following information with your check or money order:

1. The email address associated with your MyLife.com^® profile.
2. A phone number where you can be reached should we encounter a problem.
3. The name of the service you wish to purchase (e.g., QuickMatch Singles).
4. The full payment for the term purchased (e.g., 12 months or 1 month).

In order for them to process your request quickly, please provide as much information as possible, including:

1. Your email address or username for MyLife.com^®
2. The email address you registered under on TakeOneGetOne.com or TrialPay.com
3. The offer you have completed

12. Why was I billed for another term?
To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term.

Once completed, you will continue to have access to the MyLife.com^® paid/premium features you have paid for until your account expires at the end of your original term.

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If you would also like to delete/remove your profile completely from MyLife.com^®, please follow these steps:

1. Click the "My Account" button
2. Click on the “Delete Account” button.
3. Read the deletion information and click “yes”.

SaversGuide

1. What is SaversGuide?
2. How do I access SaversGuide?
3. What services does SaversGuide offer coupons for?
4. Can I use the same coupon more than once?
5. How many Premium Discount coupons do I get?
6. How long do I have to use my coupons?
7. What types of payments does MyLife.com^® accept?
8. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
9. How am I billed?
10. Why would I purchase an annual subscription versus a monthly subscription?
11. Why was I billed for another term?
12. How do I disable my auto-renewal feature?
13. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
14. I clicked “unsubscribe”. Why am I still being billed?

1. What is SaversGuide?
SaversGuide allows you to print out dozens of coupons for services, dining and shopping in your area. You can save up to 50% on normal, everyday activities as well as concert, movie, and amusement park tickets. Whether you are at home or on the road, you can print coupons for your zip code with just a click of your mouse.

Subscribers may print an unlimited amount of 20% off coupons and up to ten 50% off coupons per calendar month. All coupons may only be printed 1 time and are valid for up to 14 days after being printed.

2. How do I access SaversGuide?
To access your paid/premium SaversGuide subscription, please follow these steps:

Log in to your MyLife.com^® profile with your username and password.
On your MyLife.com^® homepage, click on "My Memberships" in the top-right corner.
Click "Entertainment". This will open SaversGuide in a new window.
Fill out the desired category and location. Click "Search".
Select your desired coupon by clicking it.

You must log in to your MyLife.com^® profile in order to access and print out coupons. Coupons are only available online. No coupon book will be sent out.

3. What services does SaversGuide offer coupons for?
SaversGuide offers coupons for dining, entertainment, travel, shopping, and other services you enjoy, including:

Meals at your favorite restaurants.
Purchases at local and national retailers, plus special web deals.
Discounted tickets for amusement parks and attractions, movie theaters, sporting events, and concerts.
Discounted car rentals, resorts and hotels.
Discounts on car services, pet services, storage services, music lessons, and much more!

Available offers are retrieved and displayed based on your location. You may change your location at any time, as frequently as you like. Coupons may only be available for a limited time, so check back regularly to keep from missing out on exciting new offers.

4. Can I use the same coupon more than once?
All coupons can only be used once. However, many of our vendors offer a variety of coupons for different deals. Some coupons may also become available again in the future. If a service is offered for repeat savings, you will be able to use the same discount for that particular service as many times as the limit specifies.

5. How many Premium Discount coupons do I get?
You can print an unlimited amount of 20% off coupons and up to ten 50% off Premium Discount coupons per calendar month.

6. How long do I have to use my coupons?
All coupons expire exactly 14 days after being printed. Tickets purchased for events or attractions may have restricted dates and will need to be redeemed within the specified time period.

7. What types of payments does MyLife.com^® accept?
For all of our services, we accept most major credit and debit cards, including Visa, MasterCard, Discover, and American Express, as well as payments through PayPal.

If paying with a check or money order, please make it payable to MyLife.com^®, and mail the payment to:

MyLife.com
914 Westwood Blvd #517
Los Angeles, CA 90024-2905

Please include the following information with your check or money order:

1. The email address associated with your MyLife.com^® profile.
2. A phone number where you can be reached should we encounter a problem.
3. The name of the service you wish to purchase (e.g., SaversGuide).
4. The full payment for the term purchased (e.g., 12 months or 1 month).

8. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
To check the status of your subscription through TrialPay, please email their Customer Service at: https://www.trialpay.com/support/contactus/.

In order for them to process your request quickly, please provide as much information as possible, including:

1. Your email address or username for MyLife.com^®
2. The email address you registered under on TakeOneGetOne.com or TrialPay.com
3. The offer you have completed

9. How am I billed?
All paid/premium MyLife.com^® accounts are billed up-front to guarantee uninterrupted service throughout your selected term. This ensures only one billing per term and complete access to the selected service until the expiration date. All MyLife.com^® subscriptions are set to automatically renew at the end of their term.

If you would prefer not to automatically renew, please follow these steps to disable this feature in order to avoid future charges:

1. Log in to MyLife.com^® with your registered email address or username and password.
2. Click your name toward the top right-hand corner of the page, in between “My Memberships” and “Mobile”.
3. Click the “My Account” button.
4. Click the “Your SaversGuide Subscription” link.
5. Read the renewal information. If your account is set to renew automatically, click the button to disable the automatic renewal.

10. Why would I purchase an annual subscription versus a monthly subscription?
Paid/premium subscriptions are a great way to get started locating and managing your public records across the web. Monthly subscriptions are popular with many MyLife.com^® members, but annual subscriptions provide the best value, allowing annual subscribers to save more money than monthly subscribers.

11. Why was I billed for another term?
To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term.

If you would prefer not to automatically renew, please follow these steps to disable this function in order to avoid future charges:

12. How do I disable my auto-renewal feature?
You may disable your auto-renewal feature at any time. To ensure uninterrupted service, all MyLife.com^® subscriptions are automatically set to auto-renew at the end of the term, unless your account’s auto-renewal feature is disabled. All auto-renewed subscriptions are billed for the same duration as the initial term.

To disable your auto-renewal feature, please follow these steps:

1. Log in to MyLife.com^® with your registered email address or username and password
2. Click your first name towards the top right-hand corner of the page, in between "My Memberships" and "Mobile".
3. Click the "My Account" button
4. Click the “Your SaversGuide Subscription” link
5. Read the renewal information. If your account is set to renew automatically, click the button to disable the automatic renewal.

Once completed, you will continue to have access to the MyLife.com^® paid/premium features you have paid for until your account expires at the end of your original term.

13. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
MyLife.com^® offers you the flexibility to cancel your subscription at any time by disabling your automatic renewal. Once this feature is disabled, you may enjoy your paid/premium benefits until the term expires.

To disable your auto-renewal feature, please follow these steps:

1. Log in to MyLife.com^® with your registered email address or username and password
2. Click your name toward the top right-hand corner of the page, in between "My Memberships" and "Mobile".
3. Click the "My Account" button
4. Click the “Your SaversGuide Subscription” link
5. Read the renewal information. If your account is set to renew automatically, click the button to disable the automatic renewal.

If you would also like to delete/remove your profile completely from MyLife.com^®, please follow these steps:

1. Click the "My Account" button
2. Click on the “Delete Account” button.
3. Read the deletion information and click “yes”.

14. I clicked "unsubscribe". Why am I still being billed?
MyLife.com^® offers you the flexibility to unsubscribe from email notifications anytime by simply clicking the "unsubscribe" link located at the bottom of every email, or by changing your email settings in your MyLife.com^® account. However, unsubscribing will not turn off your automatic renewal feature.

To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term. If you would prefer not to automatically renew, please follow these steps to disable this function in order to avoid future charges:

1. Log in to MyLife.com^® with your registered email address or username and password.
2. Click your name toward the top right-hand corner of the page, in between “My Memberships” and “Mobile”.
3. Click the “My Account” button.
4. Click the “Your SaversGuide Subscription” link
5. Read the renewal information. If your account is set to renew automatically, click the button to disable the automatic renewal.

Profile Remover

1. What is My Identity Monitor?
2. What is Profile Remover?
3. How do you find my personal information?
4. How does MyLife.com^® allow/enable me to remove my information from these sites?
5. How do I know my records are actually removed?
6. Why can’t I remove my information from MyLife.com^®?
7. Why am I required to provide additional information?
8. What types of payments does MyLife.com^® accept?
9. I’ve completed this offer with TrialPay. Why hasn’t my free membership been upgraded?
10. How am I billed?
11. Why would I purchase an annual subscription versus a monthly subscription?
12. Why was I billed for another term?
13. How do I disable my auto-renewal feature?
14. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
15. I clicked “unsubscribe”. Why am I still being billed?

1. What is My Identity Monitor?
When another MyLife.com^® member searches for someone with your name, who is within 5 years of your age, a Who’s Searching for You® alert is activated. The person conducting the search may be someone you know, or it may be someone searching for another person with your same name.

If you are a free member and you want to find out more about Who’s Searching for You®, go to your home page, click on the link, and upgrade to a paid/premium Who’s Searching for You® subscription. You can view the results directly as a paid/premium member. Just click the number count by the My Identity Monitor section of your home page.

My Identity Monitor also allows you to monitor other listings containing your information across the web. With a paid/premium Profile Remover subscription, you will be able to manage your information across other domains, all in one place.

2. What is Profile Remover?
This subscription allows you to easily scan the web for your information, view results that match the contents of your profile, and remove your private information from sites across the web.

With the paid/premium Profile Remover subscription, MyLife.com^® will continuously search the web for any profiles on any site that contain your information. When a matching record is located, an alert will be issued so that you can easily manage your information. This subscription will also enable you to check on the status of your removal requests.

3. How does MyLife.com^® find my personal information?
When you register for your MyLife.com^® profile, we take the information you provide and scan the web for public websites that may be displaying it, including such information as your phone number, age, and address.

Examples of sites that may have a record of your public information include, but are not limited to, Spokeo, PeopleSearch, WhitePages, and BeenVerified. Sites like these post profiles containing public information about individuals. This public information is generated from documents such as DMV records, voting records, and public library records, and can be found in places like your local courthouse and city hall.

With MyLife.com^®‘s Profile Remover, you can control your public information and the profiles containing your information on these sites easily, all in one place.

To take control of your identity online, enter your information under My Identity Monitor and MyLife.com^® will search for public records that match your provided information.

If you have additional questions, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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4. How does MyLife.com^® allow/enable me to remove my information from these sites?
When MyLife.com^® locates a record that matches your provided information, Profile Remover will show what source it came from. The record will show your first and last name, age, and address, next to "Confirmation Needed".

To remove your information, please follow these steps:

Confirm that it is your information, then click on the button that says "Remove".
Some databases will require a photo ID. You can scan and upload an ID under "My Report", and then submit.
When MyLife.com^® receives your removal request, the status will change to "Removal In Progress".
When we have confirmed the removal of your information, the status will display "Record Removed".

5. How do I know my records are actually removed?
When we have confirmed the removal of your information, the status section of “My Report” will change to "Record Removed".

If you need assistance checking the status of your removal request or have additional questions about the process, you can contact our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST.
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6. Why can’t I remove my information from MyLife.com^®?
MyLife.com^® offers you the flexibility to cancel your subscription at anytime; however, we highly recommend that your MyLife.com^® profile remain active. We use the information contained in your profile to constantly scan the web in search of matching information on other sites.

With a Profile Remover subscription, you can manage your identity across multiple domains at any time, all in one place. MyLife.com^® will send alerts to your personal email, notifying you when a new record is located. You can also check the status of your public record removal requests from the “My Report” section of our site.

7. Why am I required to provide additional information?
Some websites require additional verification than the information that is listed on your MyLife.com^® profile. All additional information added to Profile Remover is kept private; only you and the companies that you are requesting to have your information removed from will see it.

If paying with a check or money order, please make it payable to MyLife.com^®, and mail the payment to:

MyLife.com
914 Westwood Blvd #517
Los Angeles, CA 90024-2905

Please include the following information with your check or money order:

1. The email address associated with your MyLife.com^® profile.
2. A phone number where you can be reached should we encounter a problem.
3. The name of the service you wish to purchase (e.g., Profile Remover).
4. The full payment for the term purchased (e.g., 12 months or 1 month).

In order for them to process your request quickly, please provide as much information as possible, including:

1. Your email address or username for MyLife.com^®
2. The email address you registered under on TakeOneGetOne.com or TrialPay.com
3. The offer you have completed

12. Why was I billed for another term?
To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term.

Once completed, you will continue to have access to the MyLife.com^® paid/premium features you have paid for until your account expires at the end of your original term.

Back to top

If you would also like to delete/remove your profile completely from MyLife.com^®, please follow these steps:

1. Click the "My Account" button
2. Click on the “Delete Account” button.
3. Read the deletion information and click “yes”.

Dashboard

1. What is the MyLife.com^® Dashboard?
2. How do I set up my accounts?
3. What social networks do you currently support?
4. What email clients do you currently support?
5. Will you open up your services to more networks in the future?
6. Can I post to all my networks at once?
7. How can I be sure that not everyone sees my posts?
8. Why isn’t my email provider supported?
9. Who can see my shared photos?
10. Is this a paid service?
11. Why are my Facebook feeds showing up on my homepage?

1. What is the MyLife.com^® Dashboard?
The MyLife.com^® Dashboard allows you to manage your social networks and email connections all in one place – for free. By simply logging in to your MyLife.com^® profile, you will be able to update multiple social networking statuses, as well as read and respond to personal emails with just a click of your mouse.

2. How do I set up my accounts?
MyLife.com^® offers you the ability to manage all of your social connections in just one place.
To set up your accounts, please follow these steps:

Log in to MyLife.com^® with your registered email address or username and password.
Click on "Add Social Accounts", located in the middle of your home page.
Click on "Connect" for the desired account.
Enter your login information for the selected account to link it.
Click "I’m Done".

You may add one of each type of account to your MyLife.com^® profile.

3. What social networks do you currently support?
MyLife.com^® currently supports Facebook, Twitter, LinkedIn, and Google+. You can add these connections to your MyLife.com^® profile by clicking on the "Add Social Accounts" button and selecting which network you would like to connect to.

4. What email clients do you currently support?
MyLife.com^® currently supports Gmail, Yahoo, AOL, and Hotmail email accounts. You can link your personal email address to your MyLife.com^® profile by clicking on the "Add Social Accounts" button and selecting the email server that you would like to connect to.

5. Will you open up your services to more networks in the future?
MyLife.com^® works hard to ensure that you have the ability to use this data and software to reconnect with anyone from your life. To achieve this goal, we continuously work to add new services and networks for the best experience possible.

6. Can I post to all my networks at once?
Yes. With our MyLife.com^® Dashboard, you can update all of your social networking statuses in just one place! This allows you to stay current with all of your networks in a convenient and efficient manner.

7. How can I be sure that not everyone sees my posts?
Your social network posts are private and cannot be viewed by other MyLife.com^® members. Only you and your approved social network associates may view your posts, just like when you post directly to the social networking site.

8. Why isn’t my email provider supported?
MyLife.com^® currently supports the most popular free email providers. We are constantly updating our database and working to add others, so stay tuned.

9. Who can see my shared photos?
When you share a photo through your MyLife.com^® Dashboard, only you and your associates on the social network it is shared over will be able to view it. Other MyLife.com^® members are unable to see your uploads and status updates.

10. Is this a paid service?
The MyLife.com^® Dashboard is completely FREE to use. Get started today by linking your Facebook, Twitter, or LinkedIn.

11. Why are my Facebook feeds showing up on my homepage?
When you visit MyLife.com^® from Facebook, you will automatically be able to view your Facebook feeds on your MyLife.com^® home page. This allows you to update your status while you are logged in to your MyLife.com^® profile.

Mobile Apps

General
1 How much does the App cost?
2. What paid/premium services are offered through the app?
3. What types of payments does MyLife.com^® accept?
4. How am I billed?

Android App
5. Why was I billed for another term?
6. How do I disable my auto-renewal feature?
7. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
8. I clicked “unsubscribe”. Why am I still being billed?

Apple/IOS App
9. How do I cancel my account?
10. How can I delete my information?
11. I clicked "unsubscribe". Why am I still being billed?

1. How much does the app cost?
It is free to download the MyLife.com^® app and access your social feeds. Who’s Searching for You® and People Search are only available for paid/premium members.

2. What paid/premium services are offered through the app?
Currently, you can subscribe to our combined People Search and Who’s Searching for You® service through the MyLife.com^® app.

With the Premium People Search and Who’s Searching for You® subscription, you can conduct unlimited personal and classmate searches, obtain up to 50 phone numbers and addresses per calendar year, send and receive messages through our database, and reconnect with people from your past.

Our Search Scout feature will search the internet 24/7 to find and relay the most-up-to date phone numbers, addresses, and work information for the people you search for. Ongoing alerts will keep you up-to-date with all of your saved searches. Search over 700 million profiles and access school and work info while connecting with anyone from your past.

When another MyLife.com^® member searches for someone with your name, who is within 5 years of your age, a Who’s Searching for You® alert is activated. You can view the results directly as a paid/premium subscriber. Just click the number count by the Who’s Searching for You® section of your home page to view your results. The person conducting the search may be someone you know, or it may be someone searching for another person with your same name.

3. What types of payments does MyLife.com^® accept?
For all of our services, we accept most major credit and debit cards, including Visa, MasterCard, Discover, and American Express, as well as payments through PayPal.

If paying with a check or money order, please make it payable to MyLife.com^®, and mail the payment to:

MyLife.com
914 Westwood Blvd #517
Los Angeles, CA 90024-2905

Please include the following information with your check or money order:

4. How am I billed?
All paid/premium MyLife.com^® accounts are billed up-front to guarantee uninterrupted service throughout your selected term. This ensures only one billing per term and complete access to the selected service until the expiration date. All MyLife.com^® subscriptions are set to automatically renew at the end of their term.

Android App

5. Why was I billed for another term?
To ensure uninterrupted service, all MyLife.com^® subscriptions are set to automatically renew at the end of their term.

6. How do I disable my auto-renewal feature?
You may disable your auto-renewal feature by contacting our MyLife.com^® Customer Care representatives toll-free at (888) 704-1900. Our agents are available Mon-Fri: 6am – 9pm PST; Sat-Sun 6am – 6pm PST. Our Customer Care representative will verify you are the owner of the account, and make any necessary modifications.

Once completed, you will continue to have access to the MyLife.com^® paid/premium features you have paid for until your account expires at the end of your original term.

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7. How can I cancel my paid/premium MyLife.com^® subscription and/or delete my information?
MyLife.com^® offers you the flexibility to cancel your subscription by disabling your automatic renewal. Once this feature is disabled, you may enjoy your paid/premium benefits until the term expires.

If you would also like to delete/remove your profile completely from MyLife.com^®, please follow these steps:

1. Click the "My Account" button
2. Click on the “Delete Account” button.
3. Read the deletion information and click “yes”.

8. I clicked “unsubscribe”. Why am I still being billed?
MyLife.com^® offers you the flexibility to unsubscribe from email notifications anytime by simply clicking the "unsubscribe" link located at the bottom of every email, or by changing your email settings in your MyLife.com^® account. However, unsubscribing will not turn off your automatic renewal feature.

Apple/IOS App

9. How do I cancel my account?
To cancel your account, please follow these steps:

1. Open iTunes. If you are already signed in, skip to step 4
2. Choose “Store” > “Sign in”
3. Enter your account name and password, then click the “Sign In” button
4. Choose “Store” > “View My Account”
5. Click the “Purchase History” button
6. Click the “Report a Problem” button at the bottom of your purchase history
7. Click the arrow next to the purchase with which you want to report an issue
8. Click the “Report a Problem” link next to the item with which you wish to report an issue
9. Click the “Problem” menu
10. Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn’t listed here."
11. Write comments about the issue (optional)
12. Click the “Submit” button

Here is the direct link to help guide you through these steps: http://support.apple.com/kb/HT1933

The iTunes Store’s Customer Support team will contact you as soon as possible, typically within 24 hours.

10. How can I delete my information?
If you would like to delete/remove your profile completely from MyLife.com^®, please follow these steps:

1. Click the "My Account" button.
2. Click on the “Delete Account” button.
3. Read the deletion information and click “yes”.

Note: If you currently have a paid premium subscription you may enjoy your paid/premium benefits until the term expires and then remove your information via these steps.